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Return & Exchange Policy

  • All returns & exchanges must be within 30 days of the original invoice.
  • You must obtain a Return Material Authorization (RMA) number before shipping your items back.  Items must be returned to our warehouse within 14 calendar days of the issuance of the RMA number.
  • Configure-to-order, personalized or other customized product may not be returned for refund or exchange under any circumstances unless DOA.
  • All products must be returned in re-sellable condition, and in its original package including any accessories, manuals, documentation and registration that shipped with the product.
  • A 20% open box fee will be assessed on any opened hardware or accessory.
  • Return & exchange shipping charges are the sole responsibility of the customer.

Please note that HDAccessory.com does not permit the return of, exchange or offer refunds for the following products and services:

  • Product that is custom configured to your specifications
  • Opened memory
  • Opened software
  • Shipping and Handling Fee
  • Product received after 30 calendar days of the original invoice date

We do not refund open package of the following brands with sealed packages; they must be returned un-open and in re-sellable condition, and in its original sealed package. Most manufacturer offer warranty on their products, please refer to their website for more information.

  • Xcite
  • Fonexion
  • Jabra
  • Nokia
  • Parrot
  • Plantronics
  • Samsung
  • Motorola

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