Return & Exchange Authorization Form
- You must obtain a Return Material Authorization (RMA) number before shipping your items back. Items must be returned to our warehouse within 14 calendar days of the issuance of the RMA number.
- Configure-to-order, personalized or other customized product may not be returned for refund or exchange under any circumstances unless DOA.
- All products must be returned in re-sellable condition, and in its original package including any accessories, manuals, documentation and registration that shipped with the product.
- A 20% open box fee will be assessed on any opened hardware or accessory.
- Return & exchange shipping charges are the sole responsibility of the customer.
- Please note that HDAccessory.com does not permit the return of, exchange or offer refunds for the following products and services:
- Product that is custom configured to your specifications
- Opened memory
- Opened software
- Shipping and Handling Fee
- Product received after 30 calendar days of the original invoice date
Please include your SKU number(s) and a detailed reason you would like to return your product.
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