- Shipping & Returns
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
U.S. SALES ONLY
HDAccessory.com sells and ships products only within the continental United States, Alaska, and Hawaii. No shipments can be made to addresses outside the United States.
All HDAccessory.com hardware products carry a Sixty-day Limited Warranty against defects in materials and workmanship.
Third-party Branded products are sold "AS IS" by the HDAccessory.com, but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold by HDAccessory.com as is, where is, and with all faults, and without express or implied warranties from HDAccessory.com. If you have questions about any manufacturers' warranties that accompany such products, please contact the manufacturer directly.
RETURN & EXCHANGE POLICY
Here at HDAccessory.com we offer Thirty-Day Money Back Guarantee. If for any reason you are not satisfied with your purchase of a product, please use our online Return & Exchange Authorization Form for a Return Material Authorization (RMA) request within 30 calendar days of the original invoice date. Configure-to-order, personalized or other customized product may not be returned for refund or exchange under any circumstances unless DOA.
If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the HDAccessory.com warehouse within 14 calendar days of the issuance of the RMA. All exchanges will be charged additional shipping charges.
All products must be returned in re-sellable condition, and in its original package including any accessories, manuals, documentation and registration that shipped with the product. A 20% open box fee will be assessed on any opened hardware or accessory. Return & exchange shipping charges are the sole responsibility of the customer.
Please note that HDAccessory.com does not permit the return of, exchange or offer refunds for the following products and services:
- Product that is custom configured to your specifications
- Final Sale Items
- Shipping and Handling Fee
- Product received after 30 calendar days of the original invoice date
HDAccessory.com recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to HDAccessory.com or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.
Dead On Arrival (DOA) Product:
System Failure Out of the Box
A hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please email HDAccessory.com Technical Support firstname.lastname@example.org within 10 calendar days of the invoice date. HDAccessory.com Technical Support will determine whether the product is DOA and offer you the following options:
* Replacement: The same product that you ordered will be shipped to you at HDAccessory.com's expense. HDAccessory.com Technical Support will put you in touch with an HDAccessory.com Sales Support Representative to set up a replacement order and provide the procedure for returning the DOA product. Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.
Product must be deemed DOA by HDAccessory.com Technical Support within 10 calendar days of the invoice date in order to receive a replacement unit.
DOA Terms and Conditions:
- If the product is deemed DOA by HDAccessory.com Technical Support more than 10 calendar days after the invoice date, HDAccessory.com's standard product warranty will apply.
- If the product is deemed by HDAccessory.com Technical Support NOT to be DOA, HDAccessory.com's standard product warranty will apply.
- Shipping will be arranged at HDAccessory.com's expense for all products determined by HDAccessory.com Technical Support to be DOA.
- HDAccessory.com reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, HDAccessory.com may impose a $25 handling fee.
Please email us at email@example.com on the same day to cancel your order.
If you discover what you believe is a product defect, please email HDAccessory.com Technical Support at firstname.lastname@example.org. Such a defect, if any, is covered under HDAccessory.com's Sixty-day Limited Warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See Product Warranty section for specific information about HDAccessory.com's product warranties.)
Third-Party Branded Products
If you discover what you believe is a product defect for any third-party product, please contact the manufacturer directly for information regarding the manufacturer's warranty.
* Note: Third-Party Brand Products sold through this web site are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products.
PROOF OF PURCHASE
HDAccessory.com will send you a confirmation of your order via email.
We are pleased to offer product that is custom-configured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production.
You may pay by credit card no matter which ordering method you use (Internet or phone). At the time your order is placed, HDAccessory.com obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships.
HDAccessory.com accepts Visa, MasterCard, American Express, Discover and PayPal Express Checkout.
Debit cards and check cards have daily spending limits that may substantially delay the processing of your order.
We are unable to accept credit cards issued by banks outside of the United States.
Credit Card Security Codes
HDAccessory.com requires the credit card security code for your card for any telephone or online purchase. The credit card security code is an individual three or four-digit number specific to your credit card that may be printed on the face of your card above the embossed account number or on the back of your card, on the signature panel. Asking for and confirming your credit card's security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account.
HDAccessory.com operates business from City of South El Monte, California. 9% sales tax will be applied to orders shipping to California.
HDAccessory.com offers 4 convenient shipping options via United States Postal Service (usps.com):
First Class Mail
2-3 day packaging & handling
7-10 Business days (including handling)
1 day packaging & handling
2-3 Business days
Cut off time 10 am M-F
1-2 Business days
Parcel Post (Over 1 lb.)
2-3 day packaging & handling
7-10 Business days (including handling)
Overnight Delivery: For an additional charge, we offer this expedited shipping option on most of our products. Products ordered prior to 10:00 am PST, via overnight service are normally delivered by 5:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.
Please note that we are not able to adjust the shipping address once a package has left HDAccessory.com's warehouse. Title and risk of loss to all products will pass to you on delivery.
Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us. Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment.
* Please note: Customer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. Customer is responsible for the accuracy of the shipping information in their sales order information.
The estimated shipment date on your order is based on payment processing time and warehouse processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card orders.
Orders placed on the weekend or on a holiday will begin payment processing the next business day.
Business days are Monday through Friday, excluding federal holidays.
We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
THIS SITE IS PROVIDED BY HDACCESSORY.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS. HDACCESSORY.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HDACCESSORY.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, HDACCESSORY.COM DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE HDACCESSORY.COM WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL HDACCESSORY.COM OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE HDACCESSORY.COM WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF HDACCESSORY.COM HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.
OTHER TERMS AND CONDITIONS
HDAccessory.com is not responsible for typographical errors.
HDAccessory.com reserves the right to change the terms and conditions of sale at HDAccessory.com at any time.
All sales at HDAccessory.com are governed by California law, without giving effect to its conflict of law provisions.
No HDAccessory.com employee or agent has the authority to vary any of the HDAccessory.com's policies or the terms and conditions governing any sale.